Three ways to reach us, plus the right desk for each ask.
Use the lane that matches your question. If you are not sure, the customer service line will route you.
71-72 Main Street, Georgetown
Customer service
(592) 227-7860English and Spanish, 8 a.m. to 7 p.m. weekdays. Voicemail rolls to email after hours.
Email the Ministry
minofcys@gmail.comReplies inside one business day. For program-specific questions, mention the program slug or center.
Visit the Ministry HQ
71-72 Main Street, GeorgetownReagan Building entrance. Hours follow the DC government schedule. Photo ID required.
Pick the right desk
Refund or registration issue
Hit Reply on your receipt or email minofcys@gmail.com with your registration ID and the program slug. Refunds process inside five business days.
Lottery question or appeal
Email minofcys@gmail.com within seven days of the draw. Include the program slug, your member name, and your lottery entry hash from the audit page.
Accessibility issue
access@mcys.gov.gy. Critical resident-flow blockers ship as hotfixes inside the next release window.
Privacy or data-deletion request
minofcys@gmail.com. We confirm receipt the same day and respond in writing inside ten business days.
Press and media
minofcys@gmail.com. Director's office handles all on-record requests; do not approach center staff directly.
Outside business hours? Email gets a faster response than the phone line will the next morning. We read everything by 8 a.m.